Welcome to Holistic Wellness Group 

Frequently asked questions page

Private and group classes are offered virtually so everyone is able to practice

in the comfort and safety of their home.

It is a privilege to be invited into your home and to be a part of your holistic health journey.

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Q. WHERE DO I FIND OUT ABOUT CLASSES?

A. Sign up for classes, workshops and series through Eventbrite

-Class schedules and details are also available on: 

Holistic Wellness Group’s Facebook, Twitter and Instagram 

-Subscribe to Holistic Wellness Group’s email list to receive

special offers on classes and workshops and stay up-to-date on

Holistic Wellness Group’s happenings. www.holisticwg.com

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Q. HOW DO I SIGN UP FOR A CLASS THROUGH EVENTBRITE?

A. -Sign up for Holistic Wellness Group’s classes, series and workshops through Eventbrite

-An online waiver for you to review and sign will be sent to your email

(You only need to sign one waiver to attend all of the group

Holistic Wellness Group’s classes, series and workshops).

-After the class is paid for and the waiver is signed, you will be emailed a class link the night before.

-Follow the class link on the day and time of the class you registered for and enjoy taking time to care for yourself.

BOOK YOUR NEXT CLASS NOW

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Q. HOW DO I SIGN UP FOR A CLASS THROUGH EMAIL?

A. -Steps to register for Holistic Wellness Group’s live classes, series and

workshops by email. Send an email with the class name, date and time to TheHolisticWellnessGroup@gmail.com.

-A Paypal link and online waiver for you to review and sign will be sent to your email.

(You only need to sign one waiver to attend all of the group

Holistic Wellness Group’s classes, series and workshops).

-After the class is paid for and the waiver is signed, you will be emailed a class link the night before.

-Follow the class link on the day and time of the class you registered for and enjoy taking time to care for yourself.

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Q. WHEN CAN I SIGN UP FOR A CLASS?

A. -You can sign up for a class as soon as it is posted up until 12 hours before the class start time.

(A signed waiver is required before a class. See the steps above on the waiver process).

BOOK YOUR NEXT CLASS NOW

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Q. WHEN DO I RECEIVE THE CLASS LINK?

A. -Class links will be emailed the night before. You may need to check your spam or promotions folder.

-The class links are sent to registered students only and are not to be shared.

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Q. WHERE CAN I VIEW THE CLASS AND ARE THEY LIVE?

A. -Holistic Wellness Group offers virtual Live and on-demand classes.

-Holistic Wellness Group’s live classes are privately streamed through Youtube

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Q. WHAT CAN I EXPECT DURING THE LIVE CLASSES?

A. -Live classes happen in real-time and have a set start time and end time.

-Select the class link to watch the live class. A “CLASS WILL START SOON” title page will be on the stream until the start of class.

-Refresh your browser if you do not see the title page or class begin at the start time.

-You have the ability to pause and rewind during the live class.

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Q. HOW DO I COMMUNICATE WITH THE TEACHER AND OTHER STUDENTS DURING THE LIVE YOUTUBE CLASS?

A. -The teacher and other students will not see or hear you but you have the ability to use the chat feature before and after class.

-Use the chat to say hello and ask questions. Questions during class will be answered through email after class.

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Q. WHAT IF I MISS THE LIVE CLASS?

A. -If you miss a class that you registered for, email TheHolisticWellnessGroup@gmail.com to request a link to the recording.

-The recordings are available for you to review for up to 24 hours after class.

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Q. IF I AM UNABLE TO ATTEND A CLASS LIVE, HOW DO I ACCESS A RECORDED VERSION?

A. -Please request this recording by emailing: Theholisticwellnessgroup@gmail.com

-You will be sent a waiver and PayPal link to follow.

-After you sign the waiver and pay for the class, you will be sent a recording of the class.

-You will have up to 24 hours to preview the class.

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Q. CAN YOU HELP WITH THE TECHNICAL ASPECTS?

A. -Unfortunately, I am not able to stop class to troubleshoot specific situations.

-Common ways to troubleshoot on your own is to make sure you have internet connectivity and to refresh your browser.

-If you continue to have an issue, please email Theholisticwellnessgroup@gmail.com.

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Q. WHAT HAPPENS IF MY CLASS FEED SUDDENLY STOPS?

A. -If that happens, stay on the YouTube page and the feed should resume once the problem is navigated.

-If the class does not return, check your email for a message and possibly an updated link.

-If the problem is not resolved and class does not resume, a copy of the class or another prerecorded class will be sent.

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Q. WHAT IS THE POLICY ON CANCELATIONS AND REFUNDS FOR CLASSES?

A. -All class purchases are final and non-refundable except when a class is canceled by Holistic Wellness Group.

-In the case a workshop or class is cancelled, customers will be notified by email 24 hours in advance and will receive a full refund.

-If you register for a live class but are unable to attend, send an email to Theholisticwellnessgroup@gmail.com to request the on-demand version.

-You will have 24 hours to preview the class.

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Q. WHAT IS THE POLICY ON CANCELATIONS AND REFUNDS FOR WORKSHOPS, PRIVATE AND SMALL GROUP CANCELATIONS AND REFUNDS?

A. -Customers will receive a full refund if they cancel by email up until 24 hours before the scheduled session.

-The purchase will be final and non-refundable if the cancelation email is

sent any time after the required 24 hour notice.

-Private sessions and workshops are not recorded and are not available on-demand.

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Q. WHAT CAN I DO TO BE A PART OF THE HOLISTIC WELLNESS GROUP COMMUNITY?

A. -Spread the Love: Invite your friends to join our community for access to wellness classes, information and special offers: www.HolisitcWG.com

Tune in: Subscribe to our YouTube Channel: HolisticWG Youtube

Stay connected: Become a Holistic Wellness Group Facebook fan for daily posts: HolisticWG Facebook

See what we are up to: Follow us to see our photos and videos on Instagram: HolisticWG Instagram

Join the conversation with us on Twitter: HolisticWG Twitter

Get in it to pin it: Follow Holistic Wellness Group’s boards on Pinterest: HolisticWG Pinterest

*Subject to change*

Holistic Wellness Group

Mindfulness, movement & holistic nutrition

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